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Terms & Conditions

1. Bookings and Payments

  • All bookings are subject to availability and are not confirmed until a deposit or full payment is received.

  • A non-refundable deposit is typically required at the time of booking, with the balance due by the deadline specified in your booking confirmation.

  • Payments can be made via bank transfer, credit/debit card, or other approved methods.

2. Cancellations and Refunds

  • Cancellations must be made in writing.

  • Refunds (if applicable) will be processed according to the cancellation policy stated in your booking confirmation.

  • In Play reserves the right to withhold part or all of the payment if cancellation is made within a certain time period prior to the trip.

  • We strongly recommend all clients purchase comprehensive travel insurance

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3. Travel Insurance

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  • All participants are required to have valid travel insurance that covers medical emergencies, cancellations, and personal belongings.

  • In Play is not responsible for any costs incurred due to lack of insurance coverage.

4. Itinerary Changes

  • Itineraries are subject to change due to factors beyond our control (e.g., weather, venue changes, event schedule updates).

  • In Play will make every reasonable effort to provide equivalent alternatives and inform participants of any significant changes in advance.

5. Event Tickets and Entry

  • Event tickets are subject to the terms and conditions of the issuing venue or event organizer.

  • In Play is not responsible for the loss, theft, or cancellation of tickets due to circumstances beyond our control.

6. Accommodation

  • Hotel accommodation is based on availability and category selected at time of booking.

  • Room preferences (e.g., twin or double beds) will be requested but cannot be guaranteed.

7. Participation Requirements

  • Participants are responsible for ensuring they are fit to travel and participate in physical activities such as tennis, pickleball, or padel.

  • In Play is not liable for any injuries sustained during participation in scheduled sporting activities.

8. Liability

  • In Play acts only as an agent for third-party providers and shall not be liable for injury, damage, loss, accident, delay, or irregularity that may be caused by any third-party service provider or event organizer.

  • We are not responsible for loss or theft of personal items.

9. Code of Conduct

  • Participants are expected to behave in a respectful and courteous manner throughout the trip.

  • Inappropriate behavior may result in removal from the trip without refund.

10. Use of Images

  • Photographs and videos taken during our trips may be used in promotional materials unless otherwise requested in writing prior to travel.

11. Governing Law

  • These Terms are governed by and construed in accordance with the laws of United Kingdom of England & Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

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