Terms & Conditions
Experience Package Terms & Conditions
1. Introduction
1.1 These Terms & Conditions (“Terms”) apply to all Experience Packages booked with In Play Ltd (“In Play”, “we”, “us”, “our”).
1.2 By making a booking, you (“Client”, “you”) confirm that you have read, understood and agreed to these Terms.
2. Scope of Services
2.1 An “Experience Package” may include accommodation, event tickets (including Wimbledon Debenture or hospitality tickets), meals, transport and curated experiences.
2.2 In Play acts as a bespoke travel and events concierge, arranging services provided by independent third-party suppliers.
3. Bookings, Pricing & Payments
3.1 All bookings are subject to availability and confirmation by In Play.
3.2 A non-refundable deposit may be required at the time of booking, with the balance payable by the date stated in your booking confirmation.
3.3 Failure to make any payments by their due date(s) may result in cancellation of the booking, with any monies paid retained strictly in accordance with these Terms and supplier policies.
3.4 Prices are quoted and payable in the local currency of the experience or event. UK experiences are priced in GBP (£); European experiences may be priced in EUR (€).
3.5 Prices are not guaranteed until the booking is confirmed and deposit is received. Upon receipt of the deposit, the quoted price is confirmed and will not change due to supplier cost changes, taxes, fees or currency fluctuations, except where changes are requested by the Client and approved by the provider.
4. Pre-Contract Information
4.1 Where applicable, In Play will provide all required pre-contract information relating to Experience Packages in a durable format, including inclusions, pricing, cancellation terms and emergency contact details.
4.2 You acknowledge that third-party supplier terms form part of your contract.
5. Event Tickets (Including Wimbledon)
5.1 Event tickets included in Experience Packages are supplied by third parties and remain subject to the event organiser’s terms and conditions.
5.2 In Play is not affiliated with, endorsed by, or acting on behalf of any event organiser, including but not limited to The All England Lawn Tennis Club or Wimbledon.
5.3 In Play has no control over and accepts no liability for event cancellations, postponements, rain-outs, scheduling changes, player withdrawals or venue decisions.
6. Insurance & Personal Responsibility
6.1 You are responsible for arranging any insurance you deem appropriate, including coverage for cancellation, disruption, medical expenses and non-attendance.
6.2 In Play accepts no responsibility for losses that could have been covered by insurance.
7. Cancellations & Refunds
7.1 All cancellation requests must be submitted in writing to info@inplayexperiences.com.
7.2 Deposits are non-refundable.
7.3 Wimbledon Experience Packages are strictly non-refundable, due to the nature of ticket sourcing and supplier commitments.
7.4 Any refunds (where applicable) will be assessed solely in accordance with these Terms and third-party supplier policies.
7.5 No refunds will be issued for cancellations, interruptions or non-attendance caused by weather, force majeure, government action or supplier decisions.
8. Liability & Indemnity
8.1 In Play arranges services but does not operate, control or supervise third-party suppliers.
8.2 To the fullest extent permitted by law, In Play shall not be liable for any loss, damage, injury, delay or expense arising from third-party acts or circumstances outside our reasonable control.
8.3 You agree to indemnify and hold harmless In Play from any claims, losses or costs arising from your actions or breach of these Terms.
8.4 Where liability cannot be excluded, it shall be limited to the total amount paid to In Play for the relevant Package.
9. Conduct & Compliance
9.1 You and your party must comply with all local laws, venue rules and supplier requirements.
9.2 In Play reserves the right to remove any participant from an Experience Package, without refund, for unlawful, unsafe or extreme and disruptive inappropriate behaviour.
10. Governing Law
These Terms are governed by the laws of England and Wales, with exclusive jurisdiction of its courts.
Last reviewed/updated January 2026